Privacy Policy
How we collect, use and protect information shared through this website.
Genesis Oil & Gas Services Limited (“Genesis”, “we”, “us”) respects your privacy. This policy explains how we handle personal information when you visit genesis.com.gh, send us an enquiry, or communicate with us through the website.
Who is responsible for your information
Genesis Oil & Gas Services Limited is responsible for information collected through this website. Our address is No. 27 Soula Close, Labone, Accra, Ghana. For privacy requests, use our contact form and include “Privacy Request” in your message.
Information we collect
When you use our enquiry form, we collect the details you provide, which may include your name, company, email address, phone number, service required and message. We also keep correspondence that follows an enquiry. Required form fields are marked at the point of collection.
Our website and its security services may record technical information such as your IP address, browser and device details, pages requested, access times and security events. Form submissions, including those flagged as spam, may be held in our form archive while they are reviewed.
Please do not send sensitive personal information or confidential project documents through the general enquiry form unless we have agreed a suitable channel with you.
How we use information
We use the information to respond to enquiries, direct them to the relevant Genesis business unit, discuss services or partnerships, keep a record of communications, protect the website and our systems, and meet legal obligations or handle disputes.
Submitting an enquiry is not a subscription to marketing. If we wish to send direct marketing, we will seek any consent required by applicable law and provide a way to opt out.
Processing outside Ghana
Some service providers or business contacts may process information outside Ghana. Where this happens, we take appropriate steps to protect the information in line with applicable requirements.
How long we keep information
We keep enquiry and related information for as long as needed to respond, manage the business relationship, meet legal or record-keeping obligations, and resolve disputes. We review retention according to the purpose and our internal schedule, then delete or de-identify information when it is no longer needed.
Security
We use reasonable technical and organisational safeguards to protect information. No method of transmitting or storing information online is completely secure, so we cannot guarantee absolute security.
Your choices and rights
Depending on the circumstances and applicable law, you may ask to access or correct your personal information, object to certain uses, withdraw consent where processing relies on it, or stop direct marketing. We may need to verify your identity before acting on a request, and some information may need to be retained where law requires it.
Send requests through our contact form. You may also contact Ghana’s Data Protection Commission (opens in a new tab) about a concern.
Changes to this policy
We may update this policy as our website or practices change. The date at the top shows when this version was last updated.
End of policy