Privacy Policy

Information We Collect

We may collect personal information that you provide directly to us, including when you complete an enquiry or contact form.

This may include:

• your name;
• company or organisation;
• email address;
• telephone number;
• the subject of your enquiry;
• the contents of your message; and
• any other information you choose to provide.

We also keep correspondence that follows an enquiry. Form submissions, including those flagged as spam, may be held in our website form archive while they are reviewed.

Please do not submit sensitive, confidential or commercially restricted information through the general website enquiry form unless specifically requested or an appropriate method of transmission has been agreed.

We may also collect limited technical information automatically when you use our website. This may include your Internet Protocol (IP) address, browser type, device information, pages visited, date and time of access, referring website and other technical information required to operate, secure and improve the website.

How We Use Your Information

We may use the information we collect to:

• respond to enquiries and requests;
• communicate with clients, prospective clients, suppliers, partners and other stakeholders;
• provide information about our services and capabilities;
• manage and maintain business relationships;
• operate, administer, protect and improve our website;
• investigate and prevent misuse, fraud or security incidents;
• maintain appropriate business and administrative records;
• comply with applicable legal, regulatory and contractual obligations; and
• protect the rights, property and legitimate interests of Genesis and its stakeholders.

We will use personal information only for the purposes for which it was collected, or for another compatible purpose permitted by applicable law.

Enquiries and Marketing Communications

Submitting an enquiry through our website does not subscribe you to marketing communications.

Where we send marketing or promotional communications, we will do so only where we have an appropriate basis to contact you. You may ask us to stop sending such communications at any time.

Communications sent specifically in response to an enquiry, request or existing business relationship are not considered general marketing communications.

How We Share Information

We do not sell personal information.

We may share personal information where reasonably necessary with trusted service providers that support our business and website operations, including providers supporting:

• website hosting and administration;
• website security;
• website analytics;
• online forms and enquiry management;
• information technology services; and
• Microsoft 365 email services.

These service providers may process information only to the extent necessary to provide their services to Genesis and are expected to handle information appropriately.

We may also disclose information:

• to professional advisers, auditors or consultants where reasonably necessary;
• where required by law, regulation, court order or a competent authority;
• where necessary to protect our legal rights or the safety of our personnel, clients or other persons; or
• in connection with a corporate restructuring, merger, acquisition, disposal or similar business transaction, subject to appropriate safeguards.

Third-Party Services and Links

Our website uses, or may display content from, third-party services. These include Cloudflare Turnstile for form security, Google Maps for location maps, LinkedIn content supplied through Elfsight or SociableKIT where enabled, YouTube video content when you choose to play it, and Google Analytics as described under Cookies and Analytics.

When you interact with third-party content, those third parties may collect or process information in accordance with their own privacy policies, terms and technologies.

Our website may also contain links to websites operated by third parties. These websites operate independently of Genesis, and the inclusion of a link does not necessarily indicate that Genesis controls or endorses the third-party website or all content available through it.

Genesis does not control, and is not responsible for, the content, security, availability or privacy practices of third-party websites or services. We encourage you to review the relevant third-party privacy policies before providing personal information or interacting with their services.

Cookies and Analytics

Cookies are small files that a website stores in your browser. Our website and the services it uses may set cookies and similar technologies for the following purposes:

• security and spam protection, including Cloudflare Turnstile on our enquiry form;
• analytics, through Google Analytics as described below; and
• embedded content, including LinkedIn content where enabled, YouTube videos when you choose to play them, and Google Maps.

We use Google Analytics, provided by Google and installed through Google Site Kit, to understand how visitors use our website so that we can improve it. Google Analytics uses cookies to collect information such as the pages you visit, how long you stay, the website that referred you, your approximate location, and your device and browser type. It also records interactions such as enquiry-form submissions and clicks on our social media links. We review this information in aggregated reports and do not use it to identify you.

Google processes this information in accordance with its own privacy policy. You can learn more about how Google uses information from websites that use its services (opens in a new tab).

Your browser settings allow you to view, block or delete cookies. Blocking some cookies may affect how parts of the website work. You can also prevent Google Analytics from collecting information about your visits by installing the Google Analytics opt-out browser add-on (opens in a new tab).

We will update this policy if the services used on the website materially change.

Processing Outside Ghana

Some of our service providers, including providers of email (Microsoft), website security (Cloudflare) and analytics and maps (Google), and some business contacts may process information outside Ghana.

Where this happens, we take appropriate steps to protect the information in line with applicable requirements.

Information Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

However, no website, electronic communication or method of data transmission can be guaranteed to be completely secure. You should therefore take appropriate care when transmitting information electronically.

Retention of Information

We keep enquiry-related information for as long as necessary to respond to the enquiry, manage the relevant business relationship, meet legal or record-keeping obligations, and resolve disputes.

We periodically review retention periods based on the purpose for which the information was collected and our internal retention requirements.

Information that is no longer required will be deleted, securely disposed of or de-identified, where appropriate.

Some information may need to be retained for longer periods where required by law, regulation, contractual obligations or legitimate business record-keeping requirements.

Your Rights

Subject to applicable law and any relevant exemptions, you may have the right to request access to personal information that we hold about you, to ask us to correct information that is inaccurate or incomplete, and to object to certain uses of your information.

You may also contact us regarding the use of your personal information, including requests concerning withdrawal of consent, deletion of information or stopping direct marketing, where applicable.

To make a request, use our contact form, choose “General Enquiry” and include “Privacy Request” in your message.

We may need to verify your identity before responding to certain requests.

Some requests may be subject to legal, contractual, regulatory, security or record-retention requirements.

If you are concerned about how we handle your personal information, you may also contact Ghana’s Data Protection Commission (opens in a new tab).

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business operations, technology, legal requirements or privacy practices.

The most current version will be published on this page together with the date on which it was last updated.

We encourage you to review this Privacy Policy periodically.

Contact Us

Genesis Oil & Gas Services Limited is responsible for personal information collected through this website.

If you have a question about this Privacy Policy or how Genesis handles personal information, please contact us through the Contact Us section of our website, or write to us at: